Hiring Support Process

Work Steward provides structured hiring support for service-based businesses through a clear, relationship-driven process focused on long-term fit.

This page outlines what you can expect when working with Work Steward.

1. Initial Call & Company Alignment

Every engagement begins with a phone call.

This conversation helps us understand your business at a practical level.

How the company started and how it operates today
The local community you serve
Your current hiring needs and goals
The culture you are building
Characteristics that matter most in a candidate
Any qualities or situations to avoid

We also discuss:

Skills required at the start
Skills that can be developed over time
What success looks like in the role after several months

The purpose of this step is alignment, not speed.

2. Defining Candidate Criteria

Once expectations are established, we define a focused candidate profile. This profile is built around your actual needs — not a standardized template.

If your business requires:

A specific level of experience
Language proficiency
Strong customer communication
Cultural alignment

Outreach and screening are narrowed to those criteria.

While experience is important, equal weight is given to:

Attitude
Coachability
Professionalism
Comfort working with customers

Candidates who align with a company’s culture and are open to learning often perform better long-term than those with experience alone.

3. Start Date & Timeline

After alignment, a start date is established.

Based on your hiring needs, we recommend an expectation of 17–21 days to receive the first vetted candidate introduction.

This timeframe allows for:

Focused outreach
Community engagement
Candidate screening
Proper evaluation

Work Steward does not maintain a waiting list of candidates. Introductions are made when alignment exists.

4. Candidate Outreach & Screening

Candidate sourcing is relationship-driven and localized.

Individuals are evaluated through a structured process that looks beyond resumes.

We understand many skilled service professionals:

Are overlooked due to incomplete applications
Lack formal resume-writing experience
Perform well in practice but poorly on paper

For this reason, screening emphasizes:

Communication ability
Problem-solving approach
Professional conduct
Willingness to learn

5. Video Introduction & Evaluation

This includes:

Customer service–oriented questions
Role-specific technical scenarios

The goal is not perfect answers, but insight into:

How candidates think
How they communicate
How they approach real situations

This provides context beyond written information.

6. Candidate Accessibility

Work Steward maintains an intake phone line that allows interested candidates to provide information outside of standard business hours. Many service professionals explore new opportunities during evenings and weekends. Accessibility ensures opportunities are not missed. Responsiveness and professionalism are expected throughout the process.

7. Candidate Introduction

Once a candidate is vetted, your business receives:

The candidate’s name and background information
A video introduction
Relevant screening notes

This allows you to prepare for conversations before scheduling interviews.

Why This Process Matters

Work Steward’s process is designed to reduce this time burden and provide more relevant introductions.

Each interview can take 45 minutes to an hour.
Multiple interviews can consume an entire workday with no guarantee of a hire.

A typical hiring approach often looks like this:

Dozens of applications
Hours spent reviewing resumes
Low response rates
Interview no-shows

Outcome

With Work Steward, businesses experience:

Fewer but more aligned candidate conversations
Less time spent screening
Clear expectations from the start
Support grounded in local hiring realities

This allows business owners to focus on operations, growth, and serving customers.